Amazon fined 32 mn Euros for illegally tracking employee movement, activity to mark down performance

Amazon is facing a substantial fine of 32 million Euros or approximately Rs 290 crore from the French data protection watchdog, CNIL, for deploying an “excessively intrusive” system to monitor its employees’ activities and performance.

CNIL’s concerns revolve around the use of tracking scanners by Amazon for extensive employee monitoring, which it deems invasive and a potential violation of privacy and individual rights.

In a statement released on Tuesday, CNIL emphasized the unprecedented scale and intensity of Amazon’s monitoring system, particularly its reliance on scanners.

The watchdog also highlighted issues related to the inadequate security measures of Amazon’s video surveillance systems. The substantial fine underscores CNIL’s commitment to upholding individual privacy and ensuring that companies adhere to stringent data protection regulations.

In response to the fine, Amazon disputed CNIL’s findings, asserting that they are factually incorrect. The e-commerce giant defended its use of warehouse management systems as industry-standard, crucial for operational safety, quality, and efficiency.

Amazon emphasized the role of these systems in tracking inventory, processing packages, and meeting customer expectations.

While Amazon acknowledges the necessity of monitoring systems for operational purposes, CNIL’s concerns raise broader questions about the ethical implications of extensive monitoring technologies in the workplace.

The fine reflects an increasing focus on striking a balance between operational efficiency and safeguarding employee privacy. Despite the penalty, Amazon has expressed its intention to challenge CNIL’s decision, reserving the right to appeal.

In a separate development, reports suggest that Amazon is implementing a stringent Return to Office (RTO) policy, urging managers to assign lower performance ratings to employees failing to comply.

Some employees suspect that this policy, perceived as unusually strict, might be part of a broader strategy resembling a “quiet firing” plan.

The narrative suggests that Amazon is creating challenging conditions to encourage voluntary departures, potentially aiding cost-cutting efforts without the negative optics of outright terminations.

(With inputs from agencies)

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